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WOODLAND PUPPIES FAQs

Here are some frequently asked questions and helpful information about us and our puppies. Click on any question to see the answer.

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QUESTIONS ABOUT OUR PUPPIES

  • *HOW DOES THE PUPPY SELECTION PROCESS WORK?
    When you place a deposit for a future litter, your name is placed on the list on a "first come, first pick" basis. When puppies are born, we update the website within a few days with details of the litter. When the puppies are 6 weeks old and have had their vet check, we will take photos and let you choose your puppy. (If you would like to see the puppies before making a decision, you will have to come visit the puppies when they're between 4 and 5 weeks old.) Once it's your turn to pick, you can choose an available puppy OR decide to skip your turn and wait for a subsequent litter, at which time you likely have a higher pick. We will be contacting you via email when your turn is getting close and if you choose to pass we will then move on to the next person. It is imperative that you respond within 6 hours after being notified of an available puppy of your interest. Otherwise, we will have to keep moving down our list. We ask that you mark your calendar and keep close tab when it is your turn to choose. If you don't respond to our email notification within 6 hours, we will assume you want to wait. In such case we will hold your spot on the Reservation List and continue down the list to others waiting their turn.
  • *IS MY DEPOSIT REFUNDABLE?
    Deposits are partially refundable and can be refunded for any reason. We fully respect your decision if you find a puppy elsewhere or change your mind for any other reason. In such a case we would refund $275.00 of your $350.00 deposit. After you choose a puppy the deposit becomes completely non-refundable and goes toward the final price of the puppy. Reservations are honored in order of deposits placed.
  • *DO YOU PROVIDE A HEALTH GUARANTEE AND WARRANTY?
    Yes, we do. Following is more info. Guarantee and Health Warranty : We want every puppy to go home happy and healthy. But as it is with us humans, things can go wrong in the puppy world. To ensure that all is well in its new environment, we ask that if possible you get your puppy checked by a vet within 72 hours of going home. Any normal costs incurred are the responsibility of the buyer. If there would happen to be any problems, we would need a copy of the veterinarian's invoice to reimburse you for the cost of treatment. (That amount not exceeding the cost of the dog.) We also offer a on our puppies. There are many things that can affect the long-term health of a dog including genetics. While genetic health is an issue of concern, an equal or greater factor is diet and exercise. In this sense, we are taking a risk by giving a 1-year guarantee because we do not know how well the puppies will be taken care of. We choose to trust that they will be received into good homes.
  • *I LIVE OUT OF STATE, HOW CAN I PICK MY PUPPY UP?"
    Local pickup is preferred if possible. We do not deliver to your home, but we can fly your puppy to an airport in your area. There will be a $355.00 extra fee for that. Included in that price is everything needed to make it happen: kennel, paperwork, making all the arrangements, and the ticket. Our experience with flying puppies has been great, and we don't hesitate to recommend it. Airlines are used to flying puppies, and ensure that they are well taken care of.
  • *HOW DO I MAKE MY FINAL PAYMENT?
    Final payments (including any shipping costs) will need to be completed in order for you to take your puppy home. The final payments can be made via check, cash, or PayPal. The puppy is considered yours once the deposit and final payment is received. Please note: Any checks will need 7 days to be cleared before we can release the puppy to you.
  • *WHERE ARE YOU LOCATED?
    We are located in southern Kentucky, 170 miles from Louisville, KY, and 50 miles from Nashville, TN. The Schlabachs, 989 Frogue Road, Guthrie, KY 42234

QUESTIONS ABOUT WOODLAND PUPPIES

  • *HOW DOES THE PUPPY SELECTION PROCESS WORK?
    When you place a deposit for a future litter, your name is placed on the list on a "first come, first pick" basis. When puppies are born, we update the website within a few days with details of the litter. When the puppies are 6 weeks old and have had their vet check, we will take photos and let you choose your puppy. (If you would like to see the puppies before making a decision, you will have to come visit the puppies when they're between 4 and 5 weeks old.) Once it's your turn to pick, you can choose an available puppy OR decide to skip your turn and wait for a subsequent litter, at which time you likely have a higher pick. We will be contacting you via email when your turn is getting close and if you choose to pass we will then move on to the next person. It is imperative that you respond within 6 hours after being notified of an available puppy of your interest. Otherwise, we will have to keep moving down our list. We ask that you mark your calendar and keep close tab when it is your turn to choose. If you don't respond to our email notification within 6 hours, we will assume you want to wait. In such case we will hold your spot on the Reservation List and continue down the list to others waiting their turn.
  • *IS MY DEPOSIT REFUNDABLE?
    Deposits are partially refundable and can be refunded for any reason. We fully respect your decision if you find a puppy elsewhere or change your mind for any other reason. In such a case we would refund $275.00 of your $350.00 deposit. After you choose a puppy the deposit becomes completely non-refundable and goes toward the final price of the puppy. Reservations are honored in order of deposits placed.
  • *DO YOU PROVIDE A HEALTH GUARANTEE AND WARRANTY?
    Yes, we do. Following is more info. Guarantee and Health Warranty : We want every puppy to go home happy and healthy. But as it is with us humans, things can go wrong in the puppy world. To ensure that all is well in its new environment, we ask that if possible you get your puppy checked by a vet within 72 hours of going home. Any normal costs incurred are the responsibility of the buyer. If there would happen to be any problems, we would need a copy of the veterinarian's invoice to reimburse you for the cost of treatment. (That amount not exceeding the cost of the dog.) We also offer a on our puppies. There are many things that can affect the long-term health of a dog including genetics. While genetic health is an issue of concern, an equal or greater factor is diet and exercise. In this sense, we are taking a risk by giving a 1-year guarantee because we do not know how well the puppies will be taken care of. We choose to trust that they will be received into good homes.
  • *I LIVE OUT OF STATE, HOW CAN I PICK MY PUPPY UP?"
    Local pickup is preferred if possible. We do not deliver to your home, but we can fly your puppy to an airport in your area. There will be a $355.00 extra fee for that. Included in that price is everything needed to make it happen: kennel, paperwork, making all the arrangements, and the ticket. Our experience with flying puppies has been great, and we don't hesitate to recommend it. Airlines are used to flying puppies, and ensure that they are well taken care of.
  • *HOW DO I MAKE MY FINAL PAYMENT?
    Final payments (including any shipping costs) will need to be completed in order for you to take your puppy home. The final payments can be made via check, cash, or PayPal. The puppy is considered yours once the deposit and final payment is received. Please note: Any checks will need 7 days to be cleared before we can release the puppy to you.
  • *WHERE ARE YOU LOCATED?
    We are located in southern Kentucky, 170 miles from Louisville, KY, and 50 miles from Nashville, TN. The Schlabachs, 989 Frogue Road, Guthrie, KY 42234

GENERAL QUESTIONS

  • *HOW DOES THE PUPPY SELECTION PROCESS WORK?
    When you place a deposit for a future litter, your name is placed on the list on a "first come, first pick" basis. When puppies are born, we update the website within a few days with details of the litter. When the puppies are 6 weeks old and have had their vet check, we will take photos and let you choose your puppy. (If you would like to see the puppies before making a decision, you will have to come visit the puppies when they're between 4 and 5 weeks old.) Once it's your turn to pick, you can choose an available puppy OR decide to skip your turn and wait for a subsequent litter, at which time you likely have a higher pick. We will be contacting you via email when your turn is getting close and if you choose to pass we will then move on to the next person. It is imperative that you respond within 6 hours after being notified of an available puppy of your interest. Otherwise, we will have to keep moving down our list. We ask that you mark your calendar and keep close tab when it is your turn to choose. If you don't respond to our email notification within 6 hours, we will assume you want to wait. In such case we will hold your spot on the Reservation List and continue down the list to others waiting their turn.
  • *IS MY DEPOSIT REFUNDABLE?
    Deposits are partially refundable and can be refunded for any reason. We fully respect your decision if you find a puppy elsewhere or change your mind for any other reason. In such a case we would refund $275.00 of your $350.00 deposit. After you choose a puppy the deposit becomes completely non-refundable and goes toward the final price of the puppy. Reservations are honored in order of deposits placed.
  • *DO YOU PROVIDE A HEALTH GUARANTEE AND WARRANTY?
    Yes, we do. Following is more info. Guarantee and Health Warranty : We want every puppy to go home happy and healthy. But as it is with us humans, things can go wrong in the puppy world. To ensure that all is well in its new environment, we ask that if possible you get your puppy checked by a vet within 72 hours of going home. Any normal costs incurred are the responsibility of the buyer. If there would happen to be any problems, we would need a copy of the veterinarian's invoice to reimburse you for the cost of treatment. (That amount not exceeding the cost of the dog.) We also offer a on our puppies. There are many things that can affect the long-term health of a dog including genetics. While genetic health is an issue of concern, an equal or greater factor is diet and exercise. In this sense, we are taking a risk by giving a 1-year guarantee because we do not know how well the puppies will be taken care of. We choose to trust that they will be received into good homes.
  • *I LIVE OUT OF STATE, HOW CAN I PICK MY PUPPY UP?"
    Local pickup is preferred if possible. We do not deliver to your home, but we can fly your puppy to an airport in your area. There will be a $355.00 extra fee for that. Included in that price is everything needed to make it happen: kennel, paperwork, making all the arrangements, and the ticket. Our experience with flying puppies has been great, and we don't hesitate to recommend it. Airlines are used to flying puppies, and ensure that they are well taken care of.
  • *HOW DO I MAKE MY FINAL PAYMENT?
    Final payments (including any shipping costs) will need to be completed in order for you to take your puppy home. The final payments can be made via check, cash, or PayPal. The puppy is considered yours once the deposit and final payment is received. Please note: Any checks will need 7 days to be cleared before we can release the puppy to you.
  • *WHERE ARE YOU LOCATED?
    We are located in southern Kentucky, 170 miles from Louisville, KY, and 50 miles from Nashville, TN. The Schlabachs, 989 Frogue Road, Guthrie, KY 42234

Still have questions?

Call Duane at: (270) 498-7151

Or Contact Us

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